Shipping Information

Shipping Policy

 

How does shipping work?

 

Here at PurrSnug we work with global manufacturers and suppliers to provide you with the best prices.

 

Free Standard Shipping: 5-15 business days (excluding processing time)

 

All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 7 days. An email confirmation will be sent to the email address given on your order once it has been dispatched.

 

Delayed orders:


We will not be liable for the delayed shipment in the following situations: the shipment was prevented or delayed in whole or in part because of force major such as epidemic situation, international situation, strike, transportation limitations, war, earthquake, flood, storm, snow.

 

*All shipping times exclude clearance/customs delays. We are not responsible for the customs clearance/local carrier delays.

 

If your order is not received within 20 days from the dispatch day, please contact us via email at info@purrtracl.com. We will do all we can to track & trace your parcel. 

 

Incorrect Address:

 

It is the buyers responsibility to enter the correct shipping address at checkout. Our team works hard to speed up processing times and delivery so there is a small window of time to change the address of an order. If you need to change the address of an order please contact us as soon as possible however we cannot guarantee we will be able to make the change in time.

 

Once an order has been dispatched our only option is to wait and see if the order gets returned to our warehouse. In this case we can reship to a correct address or refund in full, minus the cost of shipping.

 

Parcels awaiting collection from an LPO

 

Once the parcel is dispatched, you shall receive a shipping information email with the tracking number. It is the customers responsibility to track & trace the parcel and collect it on time if, due to an unsuccessful delivery attempt the parcel has been returned to a local postal office. If the item(s) are returned to us we can reship however the customer will be liable for the additional shipping cost, or we can refund you for the order minus the initial cost.


If you have any additional questions please contact our support team on info@purrsnug.com.